as a inside/outside sales rep I spend a ton of time driving - pretty much living on the road during the day - as such I frequent a lot of gas stations (nothing like an ice cold mt. dew to keep the motor running).

Now you are thinking, so what he stops at a lot a gas stations what the heck is he trying to say. Well that customer service actually does matter. I generally prefer Sheetz - they are clean (mostly) have a good selection of actual food, drinks etc., but on this particular day I stopped at a Turkey Hill.

I have become almost calloused to the poor or non-existent service that they provide. Also the fact that the kid behind the counter looks like he is just waiting for someone to offer him a better job so that he can get out of there (hmm is there a parallel here?)

I entered the store, my jaw nearly hit the floor when the gentleman (a mid 20's black male) welcomed me to the store and made me feel welcome. I was shocked completely - and as I made my purchases, I started to see that whether you work at turkey hill or are Donald Trump your attitude towards your customers does matter.

How are you treating your customers?
Are they getting better service from you than the competition?

Jon